Important info

• If you have just purchased a mobile phone charge and discharge your battery for its "testing". Make it several times.
  
  
• While using a phone try to charge a battery fully and use a phone to its complete discharging. That allows to enlarge your phone's battery life. The exceptions are lithium-ionic and lithium-polymeric batteries
  
  
• Communications services are provided only when your phone is switched on.
  
  
• Although you'll be able to use your phone at low temperatures, capacity of the battery in your mobile phone will decrease approximately 2-3 times.
  
  
• Put your mobile phone from the bag into warm pocket and you'll talk as much as you talk during the summer.
  
  
• Prevent your mobile phone from:
• mechanical influences (fall, vibration) and
• moisture.
  
  
• Having finished the talk, it is necessary to press "hang up" according to the guide to use your mobile phone. Otherwise your connection won't be interrupted and you will have to pay for this time according to your tariff packages. This will be very unpleasant if it happens while roaming.
  
  
• If you hold your mobile phone in the pocket beforehand bar its keyboard to avoid occasional calls.
  
  
• If you have any questions regarding the usage of your mobile phone contact UMC Contact Centre. Here you will be provided with information about all model ranges of phones selling in UMC shops.
  
  
• The subscriber relationship is established on the basis of the documents signed by subscriber and UMC and effective legislative acts:
• "Agreement on mobile communication services provision";
• "Rules of using UMC cellular communications network";
• Additional agreement (if they are provided);
• Tariffs.
  
  
• For contract subscribers – look up:
• "Agreement on mobile communication services provision";
• "Rules of using UMC cellular communications network", an integral part of the agreement.
  
  
• Clarify all arguable questions before concluding an agreement. As a rule the main reason of subscribers' addresses are ignorance or misunderstanding of information received.
  
  
• For subscribers of prepaid service SIM-SIM – look up:
• "User's Guide to prepaid service SIM-SIM",
• "Rules of using UMC cellular communications network".
  
  
• Clarify all arguable questions before concluding an agreement. As a rule the main reason of subscribers' addresses are ignorance or misunderstanding of information received. Pay attention to the terms of SIM-SIM service and their changes after the introducing vouchers of different values.
  
  
• If you have any questions or problems contact UMC Contact Centre.
  
  
• In case the problem is not solved or explanations are not clear, UMC experts in 30 branches within Ukraine are at your service.

Subscribing in dealer's shop

• A dealer is a legal entity and UMC partner cooperating with UMC on the basis of the signed contract and acting as an agent during the drawing up of the documents for subscription to UMC.
  
  
• A dealer must provide all necessary information that will allow you to use UMC services.
  
  
• Concluding additional contracts between a subscriber and a dealer is a dealer's initiative. UMC is not responsible for such contracts.

Bill payment

• While subscribing to UMC network the number will be activated immediately after money is received on the subscriber's personal account. You may find out about your personal account status calling UMC Contact Centre at the number 8 800 508 5555 24 hours a day.
  
  
• Monthly fee in the bills is issued for coming month.
• Monthly fee in the first account consists of:
• Monthly fee issued for the coming month, PLUS.
• Monthly fee for the days your phone operating in the network last month.
• UMC recommends to pay advance payment. This will help your phone to be connected without suspension till next bill.
• If your phone is temporary disconnected for debts, you should pay for its connection according to the UMC tariffs (after your outstanding debt settlement).
• You can find out about:
• bundled minutes used  – at the number 188 – call charge applied (for tariff packages with bundled minutes only);
• an outstanding debt on the personal account – at the number
  977 - free of charge.

Where to pay bills

• Bills for UMC services and advance payments may be settled in:
• all payment centers of AVAL Bank;
• payment centers of AVAL Bank, situated in UMC shops;
• other banks.
• For fast bill transfer it is better to use payment centers of AVAL Bank.
• Bill payment is received by the bank then transferred to UMC account. After that it is received on subscriber's personal account.
• Fill in attentively all essential elements
• purpose of payment;
• UMC settlement account;
• subscriber's personal account;
• phone number;
• contract number.
  
  
• This will help fasten to transfer money on personal account of UMC subscriber.

How to order the services

• You can order services:
• by phone – call UMC Contact Centre;
• personally  – contact one of 30 UMC branches;
• in writing (for legal entities).
  
  
• Subscriber cannot order services if he/she has an outstanding debt to UMC. UMC employees provide information on services and ways of service the personal account to number owners only.